Refund Policy

You may request a full refund within 14 calendar days of your purchase date, provided that:

• No work has been started on your project or engagement.
• No deliverables, reports, audits, or assessments have been provided.
• No consulting calls or strategy sessions have taken place.
• No access to proprietary tools, templates, or resources has been granted.

If all conditions above are met, we will issue a full refund to your original payment method within 5–10 business days.

No refunds are available once work has commenced. Our services involve dedicated, specialized labor from senior consultants. Once a project is underway, the time and expertise invested cannot be recovered or reassigned.

Work is considered "commenced" when any of the following occurs:

• A kickoff call or strategy session has been conducted.
• Audit, analysis, or research has begun on your behalf.
• Deliverables or draft materials have been shared.
• Access to tools, dashboards, or proprietary resources has been provisioned.
• Third-party tools or subscriptions have been purchased on your behalf.

For services billed on a recurring (monthly) basis:

• Cancellation: You may cancel your subscription at any time through your customer portal or by contacting us. Cancellation takes effect at the end of the current billing period.
• No partial refunds: We do not issue refunds for partial billing periods. You will continue to receive service through the end of your paid period.
• Setup fees: One-time setup fees are non-refundable once the onboarding process has begun.

We may, at our sole discretion, offer partial refunds or service credits in exceptional circumstances, including but not limited to:

• A material failure on our part to deliver agreed-upon services.
• Documented service outages or technical failures caused by us.
• Duplicate charges or billing errors.

Any exceptions are evaluated on a case-by-case basis and are not guaranteed.

We strongly encourage you to contact us directly before initiating a chargeback with your bank or credit card company. Filing a chargeback without first attempting to resolve the issue with us may result in:

• Immediate suspension of all active services and access.
• Forfeiture of any deliverables, reports, or work product in progress.
• Submission of evidence to the payment processor documenting services rendered.
• Collection action for the value of services already performed.

We maintain detailed records of all client communications, project milestones, deliverables, and service activity. These records are submitted as evidence in any dispute proceeding.

To request a refund, contact us within the 14-day window using any of the following methods:

• Email: billing@adamsilvaconsulting.com
• Phone: (512) 701-8896
• Contact form: adamsilvaconsulting.com/contact

Please include your full name, email address used at purchase, order or invoice number, and reason for the refund request. We will respond within 2 business days.